Title: Just Listen: Discover the Secret to Getting Through to Absolutely Anyone
Author: Goulston, Mark
Call Number: 650.13 G699J 2010
Book Description from amazon.com:
Foreword by Keith Ferrazzi, author of Never Eat
Alone and Who's Got Your Back The first make-or-break step in persuading anyone
to do any thing is getting them to hear you out. Whether the person is a
harried colleague, a stressed-out client, or an insecure spouse, things will go
from bad to worse if you can't break through emotional barricades. Drawing on
his experience as a psychiatrist, business consultant, and coach, and backed by
the latest scientific research, author Mark Goulston shares simple but powerful
techniques readers can use to really get through to people-whether they're
coworkers, friends, strangers, or enemies. Just Listen reveals how to: * Make a
powerful and positive first impression * Listen effectively * Make even a total
stranger-a potential client, perhaps-feel "felt" * Talk an angry or
aggressive person away from an instinctual, unproductive reaction and toward a
more rational mindset * Achieve buy-in, the linchpin of all persuasion,
negotiation, sales, and more Getting through is a fine art but a critical one.
With the help of this groundbreaking book readers will be able to turn the
"impossible" and "unreachable" people in their lives into
allies, devoted customers, loyal colleagues, and lifetime friends.
