Author: Thompson, George J.
Call Number: 153.6 T471V 2013
Book Description from amazon:
Verbal Judo is the martial art of the mind and mouth that can show you how to be better prepared in every verbal encounter. Listen and speak more effectively, engage people through empathy (the most powerful word in the English language), avoid the most common conversational disasters, and use proven strategies that allow you to successfully communicate your point of view and take the upper hand in most disputes.
Verbal Judo offers a creative look at conflict that will help you defuse confrontations and generate cooperation from your spouse, your boss, and even your teenager. As the author says, "when you react, the event controls you. When you respond, you’re in control."
This new edition features a fresh new cover and a foreword demonstrating the legacy of Verbal Judo founder and author George Thompson, as well as a never-before-published final chapter presenting Thompson’s "Five Universal Truths" of human interaction.
My Read:
Page 166--Train yourself to be free of bias, prejudice, and expectation. That's easier said than done, of course, and I'm the first to admit that it isn't something that comes naturally. There is a Chinese word that means both "crisis" and "opportunity." By remembering that, I am now able to like Difficult People, or at least to appreciate where they're coming from and view them as challenges and opportunities rather than obstacles.
Page 167-A whole day of Nice People would be boring, but a whole day of Difficult People makes us work. Difficult customers should be interesting and challenging.
PAVPO stands for:
Perspective
Audience
Voice
Purpose
Organization
LEAPS stands for:
Listen
Empathize
Ask
Paraphrase
Summarize
No comments:
Post a Comment